From this section we leave you a series of basic questions of the new loyalty program, which may solve some of your doubts. If you can not find an answer here, contact us by sending an email to [email protected]
How do I apply for my Varlion Club card?
It is very easy, enter the online store of the website through the PRODUCTS or OUTLET menu and click on the login icon that you can find at the top right. Then select the option «create my account» and follow the steps indicated on the screen below.
Does being a member of the Varlion Club have any costs?
No, it doesn’t. It’s a totally free program that anyone can access. We do not charge any kind of cost or maintenance.
Does my Varlion Club card expire?
No, it doesn’t. the card is promotional and has no expiration date.
Is it possible that another person can enjoy my advantages?
No, it’s not. Varlion Club card is personal and non-transferable. Each one has written the name, member number and date of registration of the client and only the owner can make use of it. Physical outlets have the right to request the identification document if it is deemed convenient.
Does the promotions that I receive as a member expire?
Yes, it does. Every promotion or offer that we launch exclusively for Club Varlion members has an expiration date. Once overcome, you can not access the promotion even if you are a member of the Club.
I do not have any application on my mobile to download the card. What I do?
In general, all smartphones include an application that serves for users to download virtual cards (example: in iOS it is called Wallet). If your smartphone does not have any by default, there is a wide variety of free applications that you can install on your device. Find the one you like the most and use it to store your Club Varlion card.
How are the cards downloaded to the mobile?
Enter your Varlion Club member account through the email and password with which you registered and access the «Varlion Club» section within your personal information. There you will see a button that says «download card». Each time you level up your card changes, so you will have to repeat this same process to download the new card that corresponds to your current level.
I downloaded my card, but the data shown is not correct.
Contact us by sending an email to [email protected] indicating what the incident is about and we will get to work to solve it as soon as possible.
Does the Varlion Club card serve as a payment method?
No, the Varlion Club membership card is merely informative. It is not a credit card nor does it serve as a promotional voucher to make purchases.